SHIPPING POLIC

1. Order Processing Time

All orders are processed instantly after payment is confirmed.

Estimated processing times:

• Romania: 24–48 hours

• Europe: 3–8 business days

Processing times may vary during peak periods, holidays, or high‑volume launches.

2. Shipping Carriers

ESQUINA ARCHIVE S.R.L. ships orders using the following carriers:

• DPD

• DHL

• UPS

• Cargus

The carrier used for each order is selected based on destination, speed, and availability.

3. Shipping Fees

Romania

Shipping within Romania is free of charge.

International (Europe)

International shipping to Europe is charged at a flat rate of:

• 80 RON

• Approx. €16 (conversion may vary depending on exchange rate)

Shipping fees are displayed at checkout.

4. Tracking Information

All orders include tracking information, which is sent to the customer via email once the order has been dispatched.

Customers are responsible for providing a correct and accessible email address.

5. Delivery Times

Romania:

Estimated delivery time is 24–48 hours after dispatch.

Europe:

Estimated delivery time is 3–8 business days, depending on the destination country and courier availability.

6. Shipping Delays

ESQUINA ARCHIVE S.R.L. is not responsible for delays caused by courier companies, customs processing, or external transit issues.

If a delay is caused by the courier, responsibility lies with the shipping company, not with ESQUINA ARCHIVE S.R.L.

If a delay or issue is caused by an internal error from ESQUINA ARCHIVE S.R.L., we fully assume responsibility and will resolve the situation promptly.

7. Lost or Damaged Packages

If a package is lost or damaged during transit:

• The courier company is responsible for the investigation.

• ESQUINA ARCHIVE S.R.L. will assist the customer in opening a claim with the courier.

• If the loss or damage is proven to be caused by ESQUINA ARCHIVE S.R.L., we will replace the product or refund the order.

8. International Duties & Taxes

For international orders, customers are responsible for:

• customs duties

• import taxes

• handling fees

• any additional charges applied by their country’s customs authority

These fees are not included in the shipping cost.

9. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information.

If a package cannot be delivered due to an incorrect or incomplete address:

• The customer is responsible for any additional shipping fees

• ESQUINA ARCHIVE S.R.L. is not liable for delays or losses caused by incorrect address information

10. Shipping Confirmation

Customers receive a shipping confirmation email once their order has been dispatched, including:

• tracking number

• courier information

• estimated delivery window

11. Contact

For any shipping-related questions, please contact:

Email: esquina.official@gmail.com Phone: +40 743 955 861