Refund policy
RETURN POLICY
1. Return Window
Customers may request a return within 14 calendar days from the date the product was delivered.
2. Return Shipping Costs
Return shipping costs are fully covered by the customer.
Customers may use any courier of their choice and assume full responsibility for the shipment. Alternatively, ESQUINA ARCHIVE S.R.L. can provide access to its preferred courier services upon request.
3. Return Address
For security and confidentiality reasons, the return address is not publicly displayed.
The return address will be provided via email upon request, after the customer contacts our support team.
4. Refund Method
Refunds are issued using the same payment method used for the original purchase.
No alternative refund methods are available.
5. Refund Timeframe
Refunds are processed within 24–48 hours after the returned product arrives at our facility and passes the inspection process.
If the product does not meet the return conditions, the refund will not be approved.
6. Exchanges
We allow size exchanges only.
Product exchanges (changing to a different item) are not permitted.
7. Non-Returnable Items
The following items cannot be returned:
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worn products
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washed products
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damaged products
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products showing signs of use
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products purchased with a discount of 40% or more
Items purchased with a discount of 40% or higher are not eligible for return under any circumstances.
8. Return Approval Process
All returns undergo a manual inspection and approval process to ensure product integrity.
A return will be approved only if the product meets all conditions listed in this policy.
9. Official Return Process
To initiate a return, customers must follow the steps below:
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Contact our support team at esquina.official@gmail.com
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Receive return instructions and the return address
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Ship the product using any courier of choice
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The product is inspected upon arrival
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If approved, the refund is processed within 24–48 hours
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Refund is issued using the original payment method
10. International Returns
International returns are accepted.
All international return shipping costs are fully covered by the customer, including any customs fees, duties, or additional charges.
11. Responsibility & Liability
ESQUINA ARCHIVE S.R.L. is not responsible for:
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delays caused by courier companies
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lost or damaged return shipments
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improper packaging by the customer
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products damaged due to misuse or negligence
Customers are responsible for ensuring the product is securely packaged and shipped safely.
12. Contact
For return requests, instructions, or questions, please contact:
Email: esquina.official@gmail.com Phone: +40 743 955 861